Terms of Service

These Terms govern access to and use of Roo SalonOS (the "Service"), a salon point-of-sale and operations platform provided by Olircore Solutions (Pvt) Ltd, a company incorporated in Sri Lanka under the Companies Act No. 7 of 2007, with its registered office at Kegalla, Sri Lanka ("Olircore", "we", "us"), to the salon business that creates an account ("Customer", "you").

By creating an account, clicking "I agree," or using the Service, you accept these Terms on behalf of the business you represent. If you don't have authority to bind that business, don't proceed.

1. The Service

Roo provides point-of-sale, booking, inventory, staff, customer, and reporting tools for salon and personal-care businesses, delivered as a hosted, multi-tenant web application. We may add, change, or discontinue individual features over time; we'll give reasonable notice before removing a feature you're actively relying on.

2. Eligibility

You must be able to form a binding contract to accept these Terms, and the business you're registering must be lawfully operating in its own jurisdiction. We may decline or suspend registrations that don't meet this.

3. Accounts, trials, and fees

Every account created before the promotional period ends is free, with full feature access and no payment details collected upfront, through 31 December 2026 — a fixed calendar date that applies equally to every account regardless of signup date, not a rolling window measured from the day you join. Before that date, we will contact you to agree a fair, individually-negotiated ongoing rate — no auto-billing at a rate you haven't agreed to, and no rate increase without notice once agreed. You're responsible for keeping your account credentials confidential and for activity under your account, including sub-accounts you create for staff.

4. Suspension for non-payment

If, after 31 December 2026, you have not agreed and moved onto a paid plan, or a paid account falls into non-payment, we will send up to three reminder notices to your account email. If the matter remains unresolved 15 days after the third notice, we may suspend (block) access to your account.

A suspended account's data is kept for 2 months from the date of suspension — enough time to resolve payment and be reinstated, or to request an export — after which it is permanently deleted.

This process is separate from suspension for a breach of Acceptable Use (Section 6), which we may act on immediately where needed to protect the security of the Service, without waiting through the notice cycle above.

5. Your data and your license to use the Service

You retain all ownership of the business, customer, and transaction data you or your staff enter into Roo ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide the Service to you, back it up, and as otherwise described in the Privacy Policy. We claim no ownership over Customer Data.

6. Acceptable use

You agree not to:

• use Roo to store or process data you're not lawfully entitled to hold (including customer health/allergy data collected without a lawful basis to do so);
• attempt to bypass, probe, or circumvent account, branch, or tenant isolation, rate limits, or authentication;
• reverse-engineer, resell, sub-license, or provide third-party access to the Service without our written agreement;
• use the Service to send unlawful, infringing, or fraudulent content.

We may immediately suspend an account engaged in conduct that risks the security or availability of the Service for other customers, with notice where practicable.

7. Third-party services

Roo relies on infrastructure and communication providers (hosting, email delivery) to operate. We remain responsible for Customer Data processed through the Service regardless of which subprocessor handles it; see the Privacy Policy's subprocessor section.

8. Intellectual property

Roo, its software, design, and branding are the property of Olircore. Nothing in these Terms transfers any of that to you beyond the limited right to use the Service as intended.

9. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service with the same care it uses for its own confidential information, and not use it outside the relationship.

10. Warranties and disclaimers

Roo is provided "as is" and "as available." We don't warrant the Service will be error-free or uninterrupted. Except as expressly stated here, we disclaim all implied warranties to the extent permitted by applicable law — noting that Sri Lankan and UAE consumer-protection law may imply warranties that cannot be excluded, which continue to apply where mandatory.

11. Limitation of liability

To the maximum extent permitted by law, Olircore's total liability arising from these Terms or the Service is limited to the fees you paid us in the 12 months before the claim arose, and we are not liable for indirect, incidental, or consequential loss (including lost profits or lost data) except where such exclusion is not permitted by mandatory law.

12. Indemnification

You agree to indemnify Olircore against third-party claims arising from Customer Data you process through Roo without a lawful basis, or from your breach of Section 6 (Acceptable use).

13. Term and termination

Either party may terminate at any time, for any reason, with notice. We may suspend or terminate immediately for a material breach of Section 6, or per the non-payment process in Section 4. On voluntary termination, you may export Customer Data for 30 days; after that we delete it per the Privacy Policy's retention section. (Accounts suspended for non-payment follow the 2-month retention window in Section 4 instead.)

14. Force majeure

Neither party is liable for delay or failure caused by events outside its reasonable control (including outages of infrastructure providers, natural disasters, or government action).

15. Governing law and disputes

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of Colombo, Sri Lanka, save that either party may seek interim injunctive relief in any jurisdiction to protect its rights.

Where a Customer is based in a jurisdiction whose local law grants mandatory consumer protections that cannot be waived by contract (e.g. certain UAE consumer-protection provisions), those mandatory protections continue to apply notwithstanding this clause.

16. Sanctions and export compliance

Each party confirms it is not subject to comprehensive international trade sanctions, and will not use the Service in violation of applicable export-control or sanctions law.

17. Changes to these Terms

We may update these Terms with at least 30 days' notice for material changes (by email or in-app notice). Continued use after the effective date constitutes acceptance.

18. General

These Terms are the entire agreement between the parties on this subject. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms: [email protected]