Straight answers on pricing, tax, security, and what Roo does and doesn't do today.

Roo SalonOS is a point-of-sale, inventory, and appointment management platform built specifically for salons, hair studios, barber shops, and spas. It runs billing, stock, staff commission, customer loyalty, and business reporting in one system.

Independent hair salons and barbershops are the best fit, followed by beauty studios and spas with a similar mix of appointments, walk-ins, staff, and retail product. See Solutions for detail, including who it isn't the best fit for yet.

No. Roo runs in the browser on any device your team already owns — a desktop at the front desk, a tablet at the till, or a phone.

Most salons are ready to bill their first customer the same day. See How It Works for the four-step walkthrough.

Yes — free for every salon until 31 December 2026, with full access and no card required, regardless of when you sign up.

We agree on a rate directly with your salon before anything changes, and it's locked in fairly rather than raised later. There are no fixed tiers to choose between.

The account goes read-only — existing data is kept exactly as it is, but new sales, appointments, or edits are blocked until it's reactivated. Nothing is deleted on suspension.

Each branch has its own VAT configuration — inclusive or exclusive pricing, and its own Tax Registration Number — applied automatically at checkout, on the receipt, and in every report.

Yes — alongside print and email, a receipt can be shared by WhatsApp. This opens a pre-filled message in WhatsApp itself rather than sending automatically from Roo's servers, so no separate WhatsApp Business integration is needed.

Every business record belongs to one tenant account, and every request is scoped to that account's data using a server-verified login token — never a value the client app supplies. Financial figures like cost and profit are also removed on the server for roles that shouldn't see them, not just hidden in the screen.

Not today — appointments are booked and managed by your staff on the front-desk screen. There's no public booking widget, which keeps your client list and booking history inside your own account rather than a third-party marketplace.

The underlying data model supports multiple branches per salon and a consolidated reporting view is planned, but the day-to-day screens for running more than one location from a single account aren't built yet. If you run more than one branch, contact us before signing up so we can advise honestly.

Yes, for any product where you turn on batch tracking — stock is drawn from the soonest-expiring batch first, automatically.